I got a Nest thermostat and have been very happy with it. They emailed me recently to take a customer survey so I’m sharing my comments here, too.

I was stumped trying to set the Away state from my iPhone app to the point where I just adjusted the temperature down to my default away temperature. I overlooked the toggle marked ‘Home’ perhaps because I didn’t immediately associate the opposite of ‘Home’ with ‘Away’. I figured it out a few days later, and I won’t likely forget now, but I really felt dumb at the time. Maybe tapping on the little house icon itself would be a more intuitive switch for the home/away setting.

We keep our house pretty cool, so every temperature setting shows the leaf symbol, making it superfluous.

I’d love to see my energy usage stats displayed on the web admin in a more graphical manner. Having only the last week’s info accessible only on the nest thermostat is frustrating. My wife and I are brand new homeowners of a 100-year-old uninsulated house and we’d love to be able to compare the next few year’s worth of heating data side by side to track our house’s overall efficiency as we insulate and seal up the structure.